Refund Policy

Last updated: April 16, 2026

General Policy

Because digital marketing services involve time, labor, and third-party costs that cannot be recovered once work has begun, refunds are generally not available for services already rendered.

Service-Specific Refunds

Certain services may include refund provisions as outlined in your individual service agreement. If your contract specifies refund terms for a particular service, those terms take precedence over this general policy. Please refer to your agreement for details.

Eligibility

Refund eligibility is determined on a case-by-case basis and depends on the terms outlined in your service agreement. Factors considered include the stage of work completed, costs already incurred, and the specific refund provisions in your contract.

How to Request a Refund

To request a refund, please contact us at vadim@verticality.co with your company name, the service in question, and the reason for your request. We will respond within 5 business days.

Processing Time

Approved refunds are processed within 14 business days. Refunds are issued in the original currency of the transaction (USD or CAD) to the original payment method used.

Contact Us

If you have questions about this policy, please contact us at vadim@verticality.co.